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AGCs have their critics, including Andy Burnham, who has accused them of targeting some of the most vulnerable in our communities. Notable examples include when Merkur was fined £100,000 in 2025, after the Guardian revealed it had allowed an older woman with terminal cancer to rack up huge losses over two spells lasting 16 hours. As well as the potential for rapid losses, the machines are associated with higher rates of problem gambling than products such as sports betting. Critics also point to practices apparently designed to keep punters playing and losing. For a start, the majority of venues are open 24 hours a day, while the Guardian has previously revealed that staff are paid bonuses linked to customers’ losses, undermining their incentive to intervene to prevent problem gambling. Comfy armchairs, immersive screens, and staff serving snacks keep punters relaxed. Shoppers are increasingly offering a new breed of super slot machine, featuring a comfy armchair and a highly-immersive, 65-inch screen. Staff will offer drinks and snacks to keep punters playing, there are regular prize draws and free spin offers, and you can make cash withdrawals from your bank without leaving the shop. Punters will sometimes play more than one machine simultaneously. Admiral has introduced a two-machine limit, which it says is designed to reduce harmful gambling. Many are open under bingo licences, which may sound more benign to local authority planning committees. In practice, most have one bingo machine that is rarely used, if ever. Bingo machines are not in working order and are rarely used.